Management of your Personal Health Information

Your medical record is a confidential document.  It is the policy of Francis Family Doctors to maintain security of personal health information always and to ensure that this information is only available to authorised members of staff.  At times your health information may need to be shared with other health care providers to provide you with the highest level of medical care.  These may include Allied Health / Specialist referrals.  Your consent will be obtained prior to sharing this information.  We abide by the 10 national Privacy Principles available at:

The practice is committed to providing comprehensive General Practice care to all individuals and families within the community.  All patient consultations and medical records are kept strictly confidential.  We are accredited with Australian General Practitioners Accreditation Limited (AGPAL).

If you have any compliments or concerns please read our section on “Compliments & Concerns”

Please refer to our Privacy Policy, a copy of which is included under the Information tab.  This document is updated from time to time.  Please ask our reception staff for the current version.